Select Criteria: Session Type = Keynote, Seminars

Monday, March 09, 8:30 AM - 9:30 AM

  • Room: Hilton Riverside, St James
Building life-long relationships with your customers is what makes them a loyal fan. Taking care of relationships is something every company needs to focus on. People will choose you over another option if you give them a good enough reason. If you want your customers to stay with you, they are more likely to do so if they LOVE YOU. So the question is, how to you get your customers to LOVE YOU? Consumer behavior may have changed, but the perception of customer service has not. When considering which companies deserve their loyalty, most consumers still consider customer service as... Read More
Speaker(s)
Keynote
Larry Johnson
  • Keynote

Monday, March 09, 9:45 AM - 10:45 AM

  • Room: Hilton Riverside, Churchill B1-B2
When it comes to succession planning many small businesses don’t have one in place, yet it’s vitally important to your future and the future of your company. Two important components in putting a succession plan together involve asking the questions “What is the Current Value of My Route?” and potentially, “Am I Looking to Sell My Route?”. This session will begin by addressing some of the key areas that need to be in order when valuating your route especially when you are looking to sell. The second part of the session will explore possible options when it comes to selling your... Read More
Speaker(s)
Moderator
Sam Westgate
Business Development
J&J Ventures
Panelist
Jim Hines
Business Development Manager
Univest Capital Inc.
Panelist
Joe Jacobson
Owner
Amusement Devices, Inc.
Panelist
Phil Webb
President
PDQ Merchant Enterprises, Inc.
  • Seminars
  • Room: Hilton Riverside, Churchill D1-D2
Learn how the application of lean principles to your marketing processes can reinvigorate your team to create a collaborative environment that embraces operational excellence. Learn how to eliminate waste across your marketing efforts and find ways within their FECs to create more value and generate more revenue, with fewer resources! Improve your customer experience and marketing effectiveness by increasing the relevance of your marketing message. Reduce overproduction by optimizing your marketing efforts, saving time and driving greater results. Automate those efforts in order to reduce the load on your staff by removing unnecessary steps along the way....
Speaker(s)
General Speaker
Brandon Willey
CEO
Hownd
  • Seminars
  • Room: Hilton Riverside, St James
Ever wanted more business but just didn't know where to start? Have you run an ad campaign that just didn't bring in the business you hoped for? Join us for a presentation and workshop with fellow FEC Owner Herman Pool as he shares his own experience discovering how marketing can take someone from homeless to a multi-business entrepreneur. Based on the #1 Wall Street Journal Best Selling Book: "One Hour Marketing: The entrepreneurs guide to simple effective marketing". Attendees will learn: Why Marketing Seems So Hard How To Find the Right People Who Want To Buy Your Service How to Build a Marketing Plan... Read More
Speaker(s)
General Speaker
Herman Pool
Founder
Vertical Axion, LLC
  • Seminars
  • Room: Hilton Riverside, Churchill C1-C2
The new era of pinball has taken the world by storm and its resurgence has created new opportunities for operators in providing their customers with a great entertainment experience. During this session you’ll hear from industry experts who are making the most of pinball in 2020. Panelists will share their expertise and success in areas such as marketing, setting up and running tournament play, and of course, technical service for today’s machines....
Speaker(s)
Moderator
Jamie Meyer
Owner
JLM Entertainment
Panelist
Bob Burnham
Owner
Paradise Pinball
Panelist
Chris Campbell
The Captain/Auctioneer
Captain's Auction Warehouse
Panelist
Ryan Cravens
Stern Pinball
  • Seminars
  • Room: Hilton Riverside, Jefferson
VR is evolving rapidly. Not just the technology, but the business models, market awareness, product concepts and applications. Kevin Williams will give us a state of the technology landscape, Alexis Macklin will talk about the market size and projected growth, and Bob Cooney will predict what it all means for the amusement industry. At the end of this session you will have a solid grasp on the overall location-based VR market, and how it might impact your business in the future....
Speaker(s)
Panelist
Alexis Macklin
Virtual Reality + Augmented Reality Analyst | Speaker
Greenlight Insights
Panelist
Bob Cooney
Speaker, Writer, Mentor
Panelist
Kevin Williams
Director
KWP, Ltd.
  • Seminars

Monday, March 09, 11:00 AM - 12:00 PM

  • Room: Hilton Riverside, St James
It’s easy to write a mission statement and a set of values. The hard part is keeping those values top of mind and instilling them in your employees. If you want to scale your business, you must build a culture where you train and trust your staff to live these values so you can focus on the big things. In this presentation, Armando Lanuti will share how he developed and maintained a positive company culture while significantly scaling up his business. You’ll walk away with practical leadership skills and tactics that you can start using right away to inspire your... Read More
Speaker(s)
General Speaker
Armando Lanuti
President
Creative Works
  • Seminars
  • Room: Hilton Riverside, Churchill B1-B2
The question is not “if” you’ll fall victim to a cyber-attack but “when”. Cyber attacks become increasingly more sophisticated each, and every day. While the nature of our business has required us to put the proper security in place for accepting cashless payments, many have not given their company computer systems the same required attention. During this session attendees will learn what types of events make their company technology vulnerable to attack AND what they can do today to best protect themselves from such an event....
Speaker(s)
Moderator
Jeff Prescott
President
Valley Vending Service Inc.
Panelist
John Hickey
Tech 2 Success
  • Seminars
  • Room: Hilton Riverside, Jefferson
VR is one of the hottest buzzwords in the industry, but how does this attraction category fit into your business model? Operators are looking for guidance on how to make the right choices for their businesses and markets. In this session, learn about VR formats & options, operational tips and tricks, and the changes the next 1-3 years will bring. Primary Takeaways: Learn the benefits and key differentiators of arcade, hybrid, and free roam VR formats Get the key questions you should ask yourself to make the right VR choices for your business Understand the strategies and tactics of the highest performing VR operators Learn... Read More
Speaker(s)
General Speaker
Danny Gruening
VP of Marketing
Creative Works
  • Seminars
  • Room: Hilton Riverside, Churchill C1-C2
An overview of the rapid expansion of escape rooms throughout North America. What they are, what kind of demographics they draw, dimensions required and revenue that can be produced....
Speaker(s)
General Speaker
Lloyd Notley
Director of Franchising
Escapology
  • Seminars
  • Room: Hilton Riverside, Churchill D1-D2
As technology evolves, so does the small footprint FEC. During this session you’ll hear from a panel of industry experts who have embraced these new technologies and put them to work in untraditional small footprint locations....
Speaker(s)
Moderator
Luke Adams
President
Pioneer Vending
Panelist
Jerry Johnston
President
Amusement Unlimited
Panelist
Jordan Barberio
Owner
Barberio Music Company
Panelist
Tim Zahn
General Manager
American Amusement Arcade
  • Seminars

Monday, March 09, 1:30 PM - 2:30 PM

  • Room: Hilton Riverside, Churchill D1-D2
You’ve heard about the benefits cashless/card-stored systems can provide your business, but once they’re installed, how do you really make them work for you? This session will take a deep dive into how to analyze the data your system is collecting and use it to optimize results through player reward programs and more....
Speaker(s)
Moderator
Brian Brotsch
Owner
Knox Amusement
Panelist
Frank Licausi
Business Development/Co-Owner
Amusement Connect
Panelist
Shawn Dean
Owner
Dean Superior Vending
Panelist
Sheri Burnham
Flippers
  • Seminars
  • Room: Hilton Riverside, St James
This session will be an interactive conversation about how to create and implement unique promotions to drive business for your facility. Discussion will include how Jeremy had success at Jake’s Unlimited with his Unicorn Cotton Candy Tacos, Glow Yoga, and use of Groupon as a marketing tool. We will talk about how to look at the benefits of a promotion as a marketing tool and to not just pay attention to the revenue created specifically for a singular promotion. Please be ready to discuss promotions that have worked for your facility....
Speaker(s)
General Speaker
Jeremy Hoyum
COO
MYUAAP an Urban Air Franchise Group
  • Seminars
  • Room: Hilton Riverside, Churchill B1-B2
The AAMA education committee has selected several topics that are known to be “hot button” topics throughout the FEC community. Attendees will have an opportunity to view the individual table topics and begin at a table of their choice. Every 15 minutes we will rotate tables giving you the chance to discuss and learn about four different topics. A committee member will be seated as a table moderator to help keep everyone on topic. You will have an opportunity to share your own ideas and best practices as well as the opportunity to hear how others are addressing the same... Read More
  • Seminars
  • Room: Hilton Riverside, Jefferson
Esports, a catch-all term for competitive gaming, continues to be a buzz word in our industry. But can you make money with esports? Data indicates that esports, when executed properly, drives repeat play and attracts a new audience of gamers to FECs that may not be visiting today. This session explains what esports means (and not means), how you can participate in this trend, and how it can increase your revenues. ...
Speaker(s)
General Speaker
Jan Goetgeluk
Virtuix
  • Seminars
  • Room: Hilton Riverside, Churchill C1-C2
It’s time to Up your Game! How to attract, hire, and keep the best people in today’s market Gone are the days of “Help Wanted” signs and ads in the paper. In today’s world you must get more creative in your recruiting efforts to attract the ideal team member as well as, more meticulous in your selection. Consistent hiring of the best people will cultivate an environment desirable to job seekers. You want to be a business that people want to be a part of. In this session you will learn ideas on how to determine the characteristics and values you desire... Read More
Speaker(s)
General Speaker
Kim Wheeler
Director of Training and Development
Trifecta Management Group
  • Seminars

Monday, March 09, 2:45 PM - 3:45 PM

  • Room: Hilton Riverside, Churchill C1-C2
Our expert panel will be back in New Orleans and will discuss best practices for today’s ATM environment. Topics to be addressed include working with your bank to create the best working relationship possible, best practices for reconciling your books and how to best prepare in protecting your ATM business from the modern-day ATM criminal. In addition, the panel will share information on the future of ATM technology such as bitcoin and popmoney....
Speaker(s)
Moderator
Michael Martinez
Sales
N2 Industries
Panelist
Dan Lieberman
Owner
Lieberman Companies
Panelist
Michael Guthrie
VP of Sales
Cypress Advantage
Panelist
Randy Cesco
National Sales Manager
Venco Business Solutions
  • Seminars
  • Room: Hilton Riverside, Churchill D1-D2
We’re beyond the days when you could succeed by being “good enough” or being the only option in town. Now you must Level Up your customer experiences to create the memories that will keep your guests coming back. Learn the trends of different age demographics and how to play the “infinite game” to engage these audiences well into the future. Attendees will: Understand the interests, behaviors, and buying trends of your target demographics Discover why profit shouldn’t be your primary motivator Learn how to play the “infinite game” to dominate your competitors ...
Speaker(s)
General Speaker
Russ Van Natta
VP of Sales
Creative Works
  • Seminars
  • Room: Hilton Riverside, Jefferson
Industry veterans will share that your business can benefit from virtual reality (VR). Having the necessary space and money is not the only, or even the most important consideration. Topics will include how to get VR into your FEC, how to determine the best components to replace with VR, how to price the experience and how to determine  how long the experience will last. Explore how earnings and return on investment for VR compares to traditional FEC components. This session will provide invaluable insight when considering whether to invest in VR and how to make the investment work best for... Read More
Speaker(s)
Panelist
George Speakman
Vice President of Sales
Shaffer Distributing
Panelist
George Smith
President
FEG
Panelist
Kevin Bachus
Senior Vice President, Entertainment & Games Strategy
Dave and Busters
  • Seminars
  • Room: Hilton Riverside, Churchill B1-B2
Topic #1 – Top Tips for Running Remote Leagues Table Moderator: Bob Burnham, Paradise Pinball Topic #2 – What’s Hot in Cranes/Redemption Table Moderator: Greg Young, Pinnacle Amusements Topic #3 – Industry Trends Table Moderator: Tim Turnquist, National Entertainment Network Topic #4 – Solutions to Operator Pain Points Table Moderator: Tommy Hendley, B and H Vending and Amusements Topic #5 – Games at End of Life Cycle Table Moderator: Tom Graham, Games Unlimited/Valley Video Games...
Speaker(s)
General Speaker
Bob Burnham
Owner
Paradise Pinball
General Speaker
Greg Young
Vice President
Pinnacle Amusements
General Speaker
Tim Turnquist
Director of Operations - West Region
National Entertainment Network
General Speaker
Tom Graham
Operator
Games Unlimited/Valley Video Games
General Speaker
Tommy Hendley
President
B and H Vending and Amusements
  • Seminars
  • Room: Hilton Riverside, St James
Every entertainment facility is vying for the attention of the consumers in your market. And in today’s consumer economy, engagement is everything. In this session, you’ll learn how unique loyalty rewards and membership programs can help you build a more engaged customer base, and most importantly, how to leverage any program you implement to its fullest potential. Attendees will learn: How rewards programs fail many businesses Three models for reward program development How to make your rewards programs work for your business ...
Speaker(s)
General Speaker
Sherry Howell
Brand Engagement Director
CenterEdge Software
  • Seminars

Monday, March 09, 4:00 PM - 5:00 PM

  • Room: Hilton Riverside, St James
Closing Keynote Presentation by Ed Rensi, former president of McDonald's of 13 years, and former CEO. Starting as a grillman for minimum wage in the mid-1960s, he became an operations executive and eventually served on the company's board of directors. He has also served as a consultant and director of several large, multinational corporations and organizations, and is a highly-regarded speaker on management, consumer trends, franchising and employee relations. Ed's messages are based on his life experiences and lessons learned....
Speaker(s)
Keynote
Ed Rensi
  • Keynote