Select Criteria: Session Type = Keynote, Seminars

Tuesday, June 29, 8:30 AM - 9:30 AM

  • Room: Westgate Hotel, Ballroom C
LESSONS TO BE LEARNED LISTENING TO JOHN KRIESEL Challenges...Everybody faces adversity--it doesn't matter the size or scope of your challenge, it is the attitude that you bring to the table that will help you overcome that adversity and it will make you a stronger person. Acceptance...You can't begin to resolve your challenge until you accept it. John lost his legs and two buddies in Iraq explosion. Rather than wallow in self-pity, he resolved to live his life to the fullest and to make the best out of his second chance at life. Plan...Develop a plan to overcome your challenge, make it into an... Read More
Speaker(s)
Keynote
John Kriesel
Motivational Speaker
  • Keynote

Tuesday, June 29, 9:45 AM - 10:15 AM

  • Room: Westgate Hotel, Pavilion 9
Oculus Quest 2 was VR’s iPhone moment. A cheap, easy, portable VR system with great, curated content. And the market responded. With VR now finally taking off in the home, what do operators need to do to stay ahead of the market? Bob Cooney will deliver an overview of the VR market, why VR makes more sense than ever, and explain exactly what you should consider when mapping out your VR strategy....
Speaker(s)
Keynote
Bob Cooney
Speaker, Writer, Mentor
Track(s)
  • Seminars

Tuesday, June 29, 9:45 AM - 10:45 AM

  • Room: Westgate Hotel, Pavilion 11
Is the $15 minimum wage coming? Most likely yes, either by federal, state, or local mandate, or market pressure. This session explores how operators can tolerate and thrive even as labor costs increase. We will outline pricing strategies, leveraging technology, and investing in employees to maximize their output....
Speaker(s)
General Speaker
Jeremy Hoyum
COO
MYUAAP an Urban Air Franchise Group
General Speaker
Justin Ripp
Owner
TOPFEC
  • Seminars
  • Room: Westgate Hotel, Pavilion 10
Route operators have so much data at their fingertips often making it overwhelming or difficult to know where to begin to learn where improvements can be made in operations. During this session, the panelists will identify metrics operators can begin looking at today to improve profitability and reduce costs. This group of seasoned industry experts will show you how to analyze information such as: Actionable Information; Averages - What data should you be looking at?; how to evaluate if an account/customer is worth maintaining; equipment revenue trends; utilizing technology such as fleet tracking management systems....
Speaker(s)
Moderator
Shawn Dean
Owner
Dean Superior Services
Panelist
Jeff Prescott
President
Valley Vending Service Inc.
Panelist
Nathan McQuillen
Director of Sales & Marketing
Smart Software
Panelist
Tom Graham
Operator
Games Unlimited
  • Seminars
  • Room: Westgate Hotel, Pavilion 4
Two of the largest fixed expenses in our industry are loans and real estate. In this seminar Catherine Algra, VP of Financial Services for Betson Distributing and RJ Mohindra, Principal of FEC Real Estate lead a conversation on actionable strategies and opportunities for our industry, in real estate and financial services, post Covid....
Speaker(s)
General Speaker
Catherine Algra
VP of Financial Services
Betson Distributing
General Speaker
RJ Mohindra
Principal
FEC Real Estate
  • Seminars
  • Room: Westgate Hotel, Pavilion 6
Back by popular demand is Pinball 2.0 to answer all of your questions in detail such as how to run tournaments and launch parties; getting the player community more involved; and engaging the casual player. Our pinball specialists will also discuss alternative revenue opportunities, such as home rentals and making the most of used equipment....
Speaker(s)
Moderator
Chi Babich
President
Babich Interactive Group
Panelist
Bob Burnham
Owner
Paradise Pinball
Panelist
Chris Campbell
The Captain/Auctioneer
Captain's Auction Warehouse
Panelist
Ryan Cravens
Director of N.A. Commercial Sales
Stern Pinball
Panelist
Ryan Harris
President
Ellis Amusements Inc.
  • Seminars

Tuesday, June 29, 10:15 AM - 10:45 AM

  • Room: Westgate Hotel, Pavilion 9
What happens when you launch a new VR game into the teeth of a global pandemic? How do you observe, test, iterate, learn, and improve to take a game from good to great when locations are shuttered? This session will take you behind the scenes of the development, release, and improvement of Vader Immortal: Lightsaber Dojo, the world’s first Star Wars VR arcade game. Presented by Lightsaber Dojo...
Speaker(s)
General Speaker
Sean Griffin
CEO
Nomadic
Track(s)
  • Seminars

Tuesday, June 29, 11:00 AM - 12:00 PM

  • Room: Westgate Hotel, Pavilion 10
"Resilient" is a word often heard these days as the route operating community moves towards recovery. Our panel of "resilient" route operators will share how having built a diversified route portfolio along with employee cross-training tactics enabled them to not only weather the pandemic, but strengthen operations moving forward. The group will also explore new technologies in location-based entertainment worthy of keeping a pulse on, and what it could mean for the route operator moving forward....
Speaker(s)
Moderator
Jeff Prescott
President
Valley Vending Service Inc.
Panelist
Greg Trent
Beyer & Brown
Panelist
Luke Adams
President
Pioneer Vending
Panelist
Tim Zahn
General Manager
American Amusement Arcade
  • Seminars
  • Room: Westgate Hotel, Pavilion 11
We have all heard about eSports, how fast it is growing, how big the market is, but how do you incorporate it into your location(s)? In this seminar, you will learn how operators are building profitable business models using PC based eSports and VR based eSports. You will also learn how e-Sports are fast becoming viable wagering and gaming platforms....
Speaker(s)
General Speaker
Chris LaPorte
Founder
RESET
General Speaker
Jan Goetgeluk
CEO
Virtuix
General Speaker
Russ Van Natta
VP of Sales
Creative Works
  • Seminars
  • Room: Westgate Hotel, Pavilion 4
Rewards and Memberships are growing in importance and profitability in retail, service, and experience-based businesses. Learn how to design, build, implement and measure the success of your reward and/or membership program....
Speaker(s)
General Speaker
Sherry Howell
Brand Engagement Director
CenterEdge Software
  • Seminars
  • Room: Westgate Hotel, Pavilion 6
In an increasingly interconnected world, customer feedback and online interactions can be a blessing or a curse for any company. Maintaining a positive online reputation through social-media presence, local SEO, customer service and more has become an essential aspect of running a successful business in 2021. In this session, marketing Expert Taylor McGlamery will share her top tips for creating and maintaining an online presence that boosts your reputation and sets your business up for success....
Speaker(s)
Moderator
Michael Martinez
COO
N2 Amusements
Panelist
Taylor McGlamery
Managing Strategist
Trustworkz
  • Seminars
  • Room: Westgate Hotel, Pavilion 9
VR Arcades started with enthusiasts renting consumer equipment by the minute or hour. Hear from the leading minds in the industry how experienced developers and operators are creating destination attractions and innovative experiences people cannot replicate at home. Presented by Springboard VR...
Speaker(s)
Moderator
Bryan Severance
FALLOUT ZONES LLC
FALLOUT ZONES LLC
Panelist
Chuck Taylor
Main Event
Panelist
Hunter Lane
Resolution Games
Panelist
Sean Griffin
CEO
Nomadic
Panelist
Tommy Goodkin
VR World NYC
Track(s)
  • Seminars

Tuesday, June 29, 1:30 PM - 1:45 PM

  • Room: Westgate Hotel, Pavilion 9
Adventure used to require risking life and limb. Now virtual reality enables anyone to push their limits, face their fears, and challenge their beliefs. Matt Wells, former paratrooper and founder of an expedition company, shares his real and virtual first ascents – culminating in a blueprint for venues to offer the next generation of immersion and experience for customers craving transformational experiences. Presented by Paradrop VR...
Speaker(s)
Keynote
Matt Wells
Co-Founder & CEO
Frontgrid
Track(s)
  • Seminars

Tuesday, June 29, 1:30 PM - 2:30 PM

  • Room: Westgate Hotel, Pavilion 11
The COVID 19 pandemic has hit our industry hard. The presenters will discuss some of the most extreme challenges they faced, what they did to overcome them, and how that changed their businesses going forward....
Speaker(s)
General Speaker
Dave Courington
Regional Sales Manager
AMI Entertainment Network, LLC
General Speaker
Kim Valadez
Director of Sales & Marketing/Owner
Conroe's Incredible Pizza Co.
General Speaker
Kim Wheeler
Director of Training and Development
Trifecta Management Group
General Speaker
Mario Valadez
Managing Partner/Owner
Conroe's Incredible Pizza Co.
  • Seminars
  • Room: Westgate Hotel, Pavilion 4
Synopsis: Most businesses wouldn’t have survived this pandemic without good employees willing to learn multiple roles, work inconsistent hours, and literally risk their own lives. Often, the employee experience was neglected as owners and senior managers struggled to get to the other side of Covid. Beth Standlee, a leading training expert in family entertainment will present with a panel of operators, how you can help your employees grow and prosper by investing in them....
Speaker(s)
Moderator
Beth Standlee
CEO/Founder
TrainerTainment
Panelist
Jeremy Hoyum
COO
MYUAAP an Urban Air Franchise Group
Panelist
Justin Ripp
Owner
TOPFEC
Panelist
Todd Maunsell
Vice President
Cinergy Entertainment
  • Seminars
  • Room: Westgate Hotel, Pavilion 10
Our expert panel is back to provide information crucial to your ATM operations. During this session the panel will drill down on important best practices to include reconciling bank statements and updated security procedures. The panel will also explore additional revenue sources to include DCC and ideas for searching out new alternative locations. In addition, they will provide a look into the future with an update on bitcoin ATMs and how COVID has impacted ATM operations moving forward....
Speaker(s)
Moderator
Joe Bundra
National Sales Manager
J & J Ventures
Panelist
John Newberry
Owner
Venco Business Solutions
Panelist
Michael Guthrie
VP of Sales
Cypress Advantage
Panelist
Phil Webb
President
PDQ Merchant Enterprises, Inc.
  • Seminars
  • Room: Westgate Hotel, Pavilion 6
Payment options continue to evolve at an exceedingly rapid rate, not to mention COVID further accelerating the adoption of digital payment technologies. During this session our panel will explore what this means to the route operator specifically in the bar environment. Our panel will identify and provide an overview of alternative payment technologies and how they can be utilized in bar accounts to maximize revenue. The panel will also explain how these newer technologies integrate with traditional payment forms....
Speaker(s)
Moderator
Tim Zahn
General Manager
American Amusement Arcade
Panelist
Frank Licausi
Business Development/Co-Owner
Amusement Connect
Panelist
Jon Durst
Sales Representative
Pyramid Technologies
Panelist
Tracy DeZarate
Regional Sales
USA Technologies
  • Seminars

Tuesday, June 29, 1:45 PM - 2:30 PM

  • Room: Westgate Hotel, Pavilion 9
Virtual reality enables people to step beyond that they think is possible in “the real world.” Offering these transformational experiences is a sure path to increased attendance and profits. Learn how to push the envelope on ticket prices from the developers adding motion and environmental effects that stimulate all the senses to take customers beyond virtual reality. Presented by Paradrop VR...
Speaker(s)
Moderator
Gregg Katano
SVP, U.S. Operations / Partner
HOLOGATE
Panelist
Dana Ware
Creative Director
Dark Slope Studios
Panelist
James Jensen
JUMP!
Panelist
Matt Wells
Co-Founder & CEO
Frontgrid
Panelist
Michael Bridgman
Co-founder
MajorMega
Track(s)
  • Seminars

Tuesday, June 29, 2:45 PM - 3:05 PM

  • Room: Westgate Hotel, Pavilion 9
What's the secret to driving demand, and generating leads and revenue online? What's a digital transformation, and why do some companies succeed while others fail? Bestselling author, and longtime amusement industry marketing expert Eric Schwartzman will unpack some simple strategies from his latest book, that you can use to drive awareness and sales of your VR products....
Speaker(s)
Keynote
Eric Schwartzman
Author
The Digital Pivot
Track(s)
  • Seminars

Tuesday, June 29, 2:45 PM - 3:45 PM

  • Room: Westgate Hotel, Pavilion 11
Some of our biggest competition comes from things consumers carry with them everywhere they go - cell phones, tablets and other electronic devices. Is there a way you can meet these consumers where they are, even after they have left your location(s)? In this seminar, you’ll find out how our industry is working to expand the gameplay experiences beyond the physical games in your location(s). Two industry leaders share how they’re expanding gameplay past the three minute “waste of time” to deliver more immersive and engaging experiences even after your guest walks out your door....
Speaker(s)
General Speaker
George Petro
President
Play Mechanix, Inc.
  • Seminars
  • Room: Westgate Hotel, Pavilion 4
Group sales and party business have been decimated by the pandemic. The good news: corporate and other groups are itching to get out and have fun. As the pandemic dissipates there will be a rush of groups wanting to book events in your location(s). In this seminar. you’ll discover what do you need to do to take maximum advantage of these opportunities and deliver a great experience for these groups....
Speaker(s)
General Speaker
Brandon Willey
CEO
Hownd
General Speaker
Craig Buster
General Manager
Wild Island's Coconut Bowl
  • Seminars
  • Room: Westgate Hotel, Pavilion 10
Topic #1 -- We’re on the Other Side of COVID…now what? Jeff Prescott, Valley Vending Now that we’ve moved to the other side of COVID, the focus has moved from keeping our machines clean and socially distanced to new post-COVID challenges. During this round table discussion, participants will have the opportunity to share how they are working with new challenges such as supply and demand issues and staffing. Topic #2 -- Take Advantage of Equipment Rentals and Mobile Events Chi Babich, Babich Interactive Group & JJ Babich, Game Exchange Learn how corporate, charitable and residential events can provide solid ROI on your equipment. Topic #3 --... Read More
Speaker(s)
General Speaker
Bob Burnham
Owner
Paradise Pinball
General Speaker
Chi Babich
President
Babich Interactive Group
General Speaker
Jeff Prescott
President
Valley Vending Service Inc.
General Speaker
JJ Babich
VP of Sales
Game Exchange
General Speaker
Luke Adams
President
Pioneer Vending
  • Seminars
  • Room: Westgate Hotel, Pavilion 6
With an increase in crime throughout the country, now more than ever it's crucial for businesses to have not only a security plan but protections in place to protect your business should a crime occur on- premise or off-premise. This highly informative session will address security camera options and benefits; next steps should a theft occur; cash security; and loss prevention....
Speaker(s)
Moderator
Sam Westgate
Director of Business Development
Smart Software
Panelist
Gaines Butler
President
Metro Distributors
Panelist
Matt Sager
Director of Safety & Training
J & J Gaming
  • Seminars

Tuesday, June 29, 3:05 PM - 3:45 PM

  • Room: Westgate Hotel, Pavilion 9
Learn how to increase sales through unique marketing tactics you can start immediately. Innovative operators and marketing consultants will share their go-to strategies to help you drive awareness, higher ticket sales, groups sales, and more....
Speaker(s)
Moderator
Eric Schwartzman
Author
The Digital Pivot
Panelist
Brad Mark
COO
Pole Position Raceway
Panelist
Eric Keosky-Smith
Chief Growth Officer
Hownd
Track(s)
  • Seminars

Tuesday, June 29, 4:00 PM - 5:00 PM

  • Room: Westgate Hotel, Ballroom C
COVID challenged all of us in ways large and small. In this Keynote address, you’ll hear how industry leaders have responded to the crisis and found new ways of doing business that will benefit their business and industry for years to come....
Speaker(s)
Moderator
Beth Standlee
CEO/Founder
TrainerTainment
Panelist
Drew Krouse
COO/Development
Innovative Concepts in Entertainment
Panelist
Elaine Hodgson
President & CEO
Increible Technologies
Panelist
Ron Powers
Head of Topgolf Swing Suite
  • Keynote
  • Room: Ballroom G
  • Seminars